All quotations are subject to exchange rate fluctuations. Prices may change if SARS amends tariff headings, import duties, VAT, or any customs-related fees.
All quotations are valid for 14 (fourteen) days from the date of issue unless otherwise stated.
A 70% deposit is required to confirm any order.
The remaining balance is payable prior to delivery and/or installation.
Orders will only be processed once proof of payment for the deposit has been received.
Lead times vary depending on product type, availability, and manufacturing schedules:
Imported products: ± 8–10 weeks from receipt of deposit (subject to production, shipping, customs clearance, and unforeseen delays).
Locally stocked products: 2–3 working days from receipt of payment (subject to stock availability).
Custom-built / special-order products: Lead times will be confirmed per project.
All lead times are estimates and may be affected by global shipping, customs processes, or supplier production delays.
Unless otherwise stated in writing, the client remains responsible for:
Structural support, brackets, steelwork, foundations
Municipal or landlord approvals
Power availability and DB access
Stable internet/network connectivity
Safe working conditions on-site
ZKDigimax is not liable for delays caused by incomplete client preparation.
7.1 Power Calculation
Power consumption depends on pixel pitch, screen size, and total number of cabinets.
ZKDigimax will calculate amps, watts, breaker size, and estimated consumption only after receiving final specifications.
7.2 Final Verification (Site Visit Required)
The following can only be confirmed after a site inspection:
Final breaker size
Cable thickness
Cable routing
DB distance and voltage drop
Power stability
7.3 Certified Electrical Work
ZKDigimax only takes responsibility for power installation if our certified electricians perform the work.
If the client uses their own electrician:
The client accepts full responsibility
ZKDigimax will not be held liable for power faults
Warranty related to power issues becomes void
7.4 Power-Related Warranty Exclusion
Warranty excludes damage caused by:
Incorrect cabling or undersized breakers
Power surges
Unstable voltage
Load shedding without protection
Incorrect electrical installation by third parties
8.1 ZKDigimax Certified Structural Installation
ZKDigimax has a certified structural installation team capable of supplying:
Steel structures
Mounting frames
Brackets
Foundations (if required)
Using our team ensures the structure meets all safety, engineering, and load-bearing standards.
8.2 If the Client Uses Their Own Structural Installer
If the client chooses their own structure supplier due to cost or preference:
The client assumes full responsibility for structural integrity and safety.
ZKDigimax accepts no liability for damages or failures caused by non-compliant structures.
LED display warranty may be void if structure does not meet required standards.
8.3 Engineering Sign-Off & H&S Files
Engineering Sign-Off: R9,500.00 (excl. VAT) — per structure
Health & Safety File: R9,500.00 (excl. VAT) — per site (on request)
These can be added to the quotation when required.
ZKDigimax does not obtain:
Municipal signage approval
Outdoor advertising permits
Building/structural permits
Landlord/property owner consent
These approvals are the responsibility of the client.
ZKDigimax is not liable for delays, fines, penalties, removal of displays, or project interruptions caused by incomplete approvals.
An active internet connection is required for:
CMS content updates
Remote monitoring
Remote support
Display scheduling and management
Preferred Connection Method
LAN cable (recommended) directly from the client’s router to the media player
Wi-Fi (client must ensure a strong and stable signal at the installation point)
If no network is available on-site
ZKDigimax can supply a Industrial SIM Router designed for LED displays and digital signage environments.
Client Responsibilities:
Provide their own SIM card
Manage the data package
Cover all monthly data costs
Ensure sufficient data for CMS usage
Important:
Without a stable and active network connection, the CMS cannot update content, and ZKDigimax cannot be held responsible for offline screens, delayed content, or inability to perform remote support.
LED displays require regular maintenance:
Cleaning of LED modules
Cabinet inspection
Ventilation and fan checks
Power and cable checks
Structural integrity checks
Failure to maintain may result in performance issues not covered under warranty.
Standard product warranty: 2 years from installation.Warranty remains valid only if installed by:
ZKDigimax-certified installers, or
Approved installation partners
Warranty exclusions include:
Incorrect/unauthorised installation
Water damage due to improper sealing
Structural failure not supplied by ZKDigimax
Network failures or poor connectivity
Power surges or unstable voltage
Acts of God
Misuse, negligence, or tampering
Damage caused by third-party electricians or structural teams
Any unauthorised modifications automatically void the warranty.
A stable network connection is mandatory for CMS functionality.
Network faults, firewall restrictions, and local IT configuration issues are not the responsibility of ZKDigimax.
Initial CMS Training
First training session is free for clients buying directly from ZKDigimax.
Additional / Repeated Training
Remote training: R250.00 per hour
On-site training: R850.00 per hour + AA-rate travel
Call-Out Fees Apply For Issues Caused By:
Incorrect installation by third parties
Poor network connectivity
Misuse or user error
Equipment not supplied by ZKDigimax
Environmental conditions outside our control
Reseller & Distributor Training Requirement
Resellers/distributors must book mandatory CMS training before selling or deploying ZKDigimax products with CMS.
Unless stated otherwise, pricing excludes:
VAT
Transport
Insurance
Installation
Crane/lift hire
Travel costs
Accommodation
Engineering sign-off
H&S files
SIM cards and mobile data
Goods remain the property of ZKDigimax until paid in full.
ZKDigimax reserves the right to amend quotations.
All information is provided in good faith.
Errors and omissions excepted.
